Telephone/High Speed Internet Support
1. For all Equipment except the Laser Systems:
From 8h00 to 17h00 Eastern Time, Monday through Friday except for National and Provincial holidays, Customers may call the Technical Support:
From 8h00 to 17h00 Mountain Time, Monday through Friday except for National and Provincial holidays, Customers may call the Technical Support:
A technical support specialist will determine the course of action and provide telephone or internet support. If the failure of any hardware requires more than phone or internet support, the technical support specialist will advise on the course of action to be taken.
2. For the Laser Systems only:
The response time for phone troubleshooting is 24 hours and, on-site, it is within a reasonable time period, usually 72 hours.
For Atlantic Canada and Québec customers:
For Ontario customers:
For Manitoba, Saskatchewan, Alberta and British Columbia customers: