Support Technician, Ophthalmic Instrumentation


Position in Calgary, Alberta


We are looking for an energetic and autonomous individual who is highly motivated to succeed and will represent Topcon Canada Inc. professionally and responsibly.


Key Responsibilities

The successful candidate will be responsible for:

  • Repairing, calibrating and installing our complete line of ophthalmic equipment, hands-on troubleshooting involving mechanics, electronics, optics and hydraulics either from our workshop in Calgary or at our customers premises i.e. ophthalmologists, optometrists, opticians and hospital;
  • Providing thorough problem determination, resolve issues on a timely basis in order to meet customer expectations/service levels;
  • Accepting responsibility and accountability for customer issues and drive to timely resolution;
  • Working on products under development.


Technical Qualifications

  • Post-secondary education in Electromechanics/Electrotechnics or related program;
  • Preferably, 1+ years of customer support experience.


Skills and Qualifications

  • Ability to work with precision instruments;
  • Superior analytical skills demonstrating strong troubleshooting skills and problem analysis;
  • Focused on solutions, resourcefulness;
  • Capable of great meticulousness, versatility, patience and autonomy;
  • Demonstrated ability to deal effectively with customers;
  • Strong teamwork attitude;
  • Aptitude for learning new ideas/concepts and applying knowledge, desire to learn;
  • Ability to manage conflicting priorities, attention to detail, self-motivated and organized;
  • Capable to work under stress;
  • High energy, enthusiasm, responsible and a drive to succeed;
  • Strong verbal, written, and interpersonal skills;
  • Knowledge of optics principles is an asset;
  • Must have flexibility to provide after hours and weekend support as required;
  • Must have a valid driver’s license and good driving record;
  • Be available to travel in British Columbia, Alberta and Saskatchewan when required;
  • Must report daily to our Calgary office.

We are an equal opportunity employer and encourage all applicants to submit their resume. Don’t miss out on this opportunity!

We would like to thank all applicants for their interest however, only candidates under consideration will be contacted.